Help Center

Our current ship time is listed on the top of the page and upon checkout! Please keep in mind they are business days not calendar days. Also these ship times are usually longer than actual ship times, but we like having a cushion in case there is an emergency. Currently everything is ready to ship- so we don't put it on the site unless we have it in stock! 

We currently ship out orders on a daily basis! But most often its Monday, Wednesdays, and Fridays! 

If you are an international customer, and you chose USPS Letter Service with no tracking, I do not know where your item is. Letter service while cheaper than tracking does not allow anyone to see where it currently is. We have had some take as little as 5 days, and some as much as 2.5 months. So please keep that in mind when choosing your shipping. We are not responsible for any loss or failure of delivery. 

Once we ship your order and issue you a tracking number it is out of our control what USPS does with it. Please take your tracking number and head over to the USPS website located here, and enter your tracking number to see where your item is. 

*USPS First Class Domestic:*

-If your item has not "moved" aka- not scanned anywhere in 14 business days please either call USPS customer service with your tracking number, or head down to your post office and request an update on the location of your package. We get the same information as you online or via phone. 

-If your item is scanned as delivered and you swear to the unicorn gods it was not delivered, contact your local post office and see if it was possible they mis scanned it. Also look around your mailbox as the postal worker may have dropped it. Check with your neighbors... hey, I know sometimes talking to your neighbors is scary but they may have your stupid cute Gertie stickers.... so the 5 minutes of awkward is worth it. If none of this is the case and its still not there, please contact YOUR LOCAL USPS location. The 800 number most likely will not be able to help. Call your local branch or go down there and request a GPS scan of the delivery location. This will tell you if it was in fact delivered to your house. If they refuse call the 800 number and request a scan plus file a grievance against your local office. They should be doing everything they can to help you. 

-If your item arrive damaged USPS is required to leave an "I'm sorry" sticker on the package that has all the information on what happened to your package and who to contact if the items were damaged. 

*USPS First Class International with tracking"

- Once the package leaves the United States we can no longer track your item. Please refer to your countries tracking service to locate your package.

- If there is no movement on your item in the United States in 30 business days, please send us an email and we will file a claim on your behalf.

-If your item is scanned as delivered and you swear to the unicorn gods it was not delivered, contact your local post office and see if it was possible they mis scanned it. Also look around your mailbox as the postal worker may have dropped it. Check with your neighbors... hey, I know sometimes talking to your neighbors is scary but they may have your stupid cute Gertie stickers.... so the 5 minutes of awkward is worth it. If none of this is the case and its still not there, please contact your local postal service to find out what happened. 

-If your item arrive damaged USPS is required to leave an "I'm sorry" sticker on the package that has all the information on what happened to your package and who to contact if the items were damaged. If it was damaged by USPS, if it was damaged by the postal service in your country please contact them and ask them what the next step is. 

*USPS Priority Mail:*

-If it has been 7 business days and nothing has been delivered please file a claim with USPS here. Also please let us know so we can file one as well, to contact us please use the contact us to the right side of the screen.

-If your item is scanned as delivered and you swear to the unicorn gods it was not delivered, contact your local post office and see if it was possible they mis scanned it. Also look around your mailbox as the postal worker may have dropped it. Check with your neighbors... hey, I know sometimes talking to your neighbors is scary but they may have your stupid cute Gertie stickers.... so the 5 minutes of awkward is worth it. If none of this is the case and its still not there, please contact USPS here, to see how they can help you. 

-If your item arrive damaged USPS is required to leave an "I'm sorry" sticker on the package that has all the information on what happened to your package and who to contact if the items were damaged. Being that it is a Priority Package you can file a claim here. 

First your so awesome for loving us 2 times, or more ;) we thank you! But at this time as we are Ready to ship we do not offer order combining. 

NOPE. We do not have access to that kind of payment information! And while we do offer PayPal checkout we do not offer to send invoices that way. 

While this is a possibility that the system double charged you, 99.9% of the time it is your bank. Please contact your bank to find out if they have something where it will say "pending" and one says "processed". The pending should fall off by the end of the business day, but if it does not you need to contact your bank. If it is not your bank please use those awesome contact us buttons to let us know so we can call Shopify and see whats up! 

Unless you have a unicorn you are willing to trade for stickers... No, we have no other payment options. 

Dangit! I hate it when I do that! 

Please email help@wilawaloco.com if it was important to you your order. For example: You forgot to mention your order is a gift and that you would like us to not include the packing slip. If your message was not important to your order, for example: I like pizza... do you like pizza? (DUH... yes we love pizza) , just try to remember for next time! 

If you put a custom request in your notes, such as : " On the sheet A002 I want the girl to have blue hair instead of pastel rainbow, K thanks." or similar will not be honored unless it is something we have previously agreed to. We would just be putting in the sheet as listed on the website. 

Well how rude you left out the unicorn squad?! LOL Just Kidding! But seriously, I don't package up many orders anymore. My lovely unicorn squad does it for me and they feel awkward answering questions that were sent to me, they also are a tad bit frightened of me so some days they may not ask me to look at it 0_o ! If it is something super important please email me :) 

We will not alter your shipping address. We assume when placing your order you know where you live and where to send it to. If for whatever reason you are moving in the time you make your order until the time it ships please send us and email at help@wilawaloco.com and we will see what we can do. 

Woah we are sorry about that! Sometimes it happens the freebie goes on a wild adventure, or it escaped the bag! If it is our general freebie or group freebie again we apologize but we will not replace them or resend them. Freebies are something we do for fun, but are not guaranteed with any order. 

Oh man, we are sorry! Sometimes being the humans we are, we make mistakes! And we are more than happy to refund the item if it wasn't sent, or send out a replacement if it was an incorrect item! Please email help@wilawaloco.com along with your order number and a description of the problem. 

Anyone who knows me, knows I am a freak about print quality! We are very proud of our equipment and supplies and their ability to produce amazing products! However they are machines and we are but humans so mistakes do happen. If there is a print quality issue and it somehow missed us we will issue a refund. Please keep in mind we use ink jet printers and some papers we print on have a slight texture, which can cause the ink to feather. Now under normal circumstances you won't notice it at all. However if you are looking extremely close you may see some slight feathering. But most people don't hold their planners right up to their face :P Now if it really really bugs you shoot an email to help@wilawaloco.com along with pictures. 

If there print lines, inconsistent color, or streaks please email us this is not normal. 

If your stickers are not pealing up, or the cut lines are incorrect please email us so we can get it corrected. 

All of our graphics unless otherwise stated are hand drawn by me Jenna. If you would like to enquire about them please email me using the Contact Us tab on the right hand side of the screen. 

Off the internet! Here is a great place to start! 

If you have more specific questions you can join our super awesome Facebook Group <---- Link :P and get some help from some DIYers there or ask a more specific question. 

We don't know, she just is.